Job Reference:
282
Application deadline:
22/04/2024
Job Description
Job title:
Neighbourhood Manager - Shropshire
Salary:
£50,879.44 per annum plus Essential Car User Allowance
Location:
Shrewsbury with hybrid working
Hours:
37 hours per week, permanent
We have an exciting opportunity for a
Neighbourhoods Manager to join our Homes Plus, Neighbourhoods team on a full time, permanent basis.
We are looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The role
As our Neighbourhoods Manager, you will be responsible for managing our neighbourhoods service in all aspects of tenancy and estate management, including tackling Anti-Social Behaviour and supporting our most vulnerable residents. You will have a key role in preparing for the exciting changes in the sector, including consumer standards. You’ll also take the lead in developing the service across our communities to ensure they are safe, green and clean.
Being customer driven, you will manage your teams and resources effectively to improve the customer experience, demonstrate value for money and deliver meaningful outcomes for everyone who lives in our communities. Working collaboratively with colleagues across the business you will support the team to improve tenancy sustainment and customer satisfaction. You will need to have experience of working in partnership with key external and internal stakeholders to deliver services successfully.
You are required to travel across Staffordshire and Shropshire in this role and therefore a Full UK Driving Licence and access to your own vehicle for business use is essential.
What skills and experience we are looking for:
CIH Level 3 Certificate in Housing Practice or equivalent experience (Desirable)
Professional qualification in housing and relevant supervisory or management responsibility or equivalent experience.
Confident, capable communicator with the ability to solve problems effectively.
Operational management experience of Neighbourhoods
Able to inspire and engage others.
A natural people-person and team player, with an appetite for learning.
Unfazed by having several competing priorities to manage.
Passionate, experienced and knowledgeable about housing services and have a good understanding of the challenges facing the sector.
Have an understanding of safeguarding customers and those with vulnerabilities
Effective financial planning and budget management skills
Experience of shaping, implementing and delivering policy, procedure and processes
Ability to promote a strong customer focus in service delivery
We can offer you
The flexibility of hybrid working plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.
Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.
Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.
If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group.
How to apply
Please apply online with your CV and cover letter. If you need any support in making your application, please email careers@housingplusgroup.co.uk
Closing date: Monday 22nd April 2024 - interviews will take place throughout the advert
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
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