Job Reference:
287
Application deadline:
29/04/2024
Job Description
Job Title:
IT Service Desk Analyst
Salary:
£32,000 per annum plus Essential Car User Allowance
Location:
Office based role - Stafford
Hours:
37 hours per week, permanent
We have a great opportunity for an IT Service Desk Analyst to join our in -house IT Team on a full time, permanent basis. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The role
The IT Service Desk Analyst plays a crucial role in delivering technical support to end-users, ensuring the timely resolution of IT issues, and maintaining a positive user experience.
This position involves responding to service requests, troubleshooting problems, and collaborating with various IT teams to deliver effective solutions. Full life cycle support of end user computing devices across HPG and on site-support of IT equipment as required.
Working within a managed services environment, you will be responsible for completing service support/delivery tasks which fall outside of our supplier’s responsibility, or which require specific on-site assistance.
Working in conjunction with the IT Service Desk Manager, you will log & triage calls, complete first line fix. support, refine and improve the processes and procedures in place with our suppliers to ensure continual service improvement.
What skills and experience we are looking for:
ITIL V3 or V4 foundation (essential); specialist certifications (desirable)
Experience of JIRA service Desk tooling (desirable)
At least one years’ experience in an IT Service Desk lead/Manager role
Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications, coupled with the ability to troubleshoot and resolve technical issues efficiently.
Ability to use O365 products including SharePoint and Teams
Problem-Solving Abilities: Analytical mindset and the ability to diagnose and resolve technical issues efficiently.
Unfazed by having several competing priorities to manage.
Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively.
Adaptability: Flexibility to adapt to changing technologies, processes, and work environments.
We can offer you
We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
.
About us
As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.
Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.
Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.
If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group.
How to apply
Please apply by clicking apply within this advert, including your CV and cover letter within your application.
Should you have any questions please contact careers@housingplusgroup.co.uk
Closing date: Monday 29 April 2024 - interviews will take place throughout the advert
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Please share with your social network