Vacancy Details

Customer Services Officer
Job Reference: 341
Application deadline: 20/05/2024

Job Description

Blue Background with hashtag Be More Homes Plus text with female smiling

Job Title:
Customer Services Officer
£25,531.48 per annum
37 hours per week, permanent

We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a full-time, permanent basis.

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector.

As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support that maintains this trust.

You’ll be handling a wide variety of incoming customer communications via phone, email and social media. We’ll expect you to pay close attention to people’s individual needs and use all your initiative to work with other departments and ensure an effective response.

What skills and experience we are looking for:

  • Good experience of customer contact, preferably in a busy call handling environment.
  • Good IT skills, including Word and Excel, with the aptitude to learn more.
  • Clear and concise verbal and written communication.
  • A problem-solving mindset.
  • Ability to handle sensitive enquiries and difficult conversations with diplomacy.

    We can offer you

    The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

    About us

    As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

    Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

    Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.

    How to apply

    Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email

    Closing date: Monday 20th May 2024 - interviews will take place throughout the advert.

  • We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
  • We may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.
  • If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
  •  Disability Confident Employer, Top 10 Best Housing Association to work for - Q2 February 2023,
    Housing Plus Group vision - Making a positive difference, homes, lives and communities. Plus Housing Plus Group logo with Homes Plus, Care Plus, Property Plus and Severn Homes logos

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    Vacancy Documents

    Document Title File
    HPG - About us info pack.pdf HPG - About us info pack.pdf
    Customer Services Officer JP Sept23 (1).pdf Customer Services Officer JP Sept23 (1).pdf