Job Reference:
372
Application deadline:
10/06/2024
Job Description
Job Title:
Community Support Officer
Salary:
£30,417 per annum plus Essential Car User Allowance
Location:
Stafford with hybrid working
Hours:
37 hours per week, fixed term contract for 6 months
We currently have an exciting opportunity for a
Community Support Officer to join our Homes Plus Community Safety team on a full-time, fixed term basis for 6 months. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The role
As a Community Support Officer, you will provide housing related support to customers deemed as high risk of personal harm or tenancy failure in order to help them maintain tenancies and remain safe in their home.
You will be able to work under pressure and have experience in working with internal and external partners to resolve complex issues. You will be able to provide advice, guidance and practical support to tenants tailored to their needs whilst demonstrating compassion and patience, listening skills and a determination to deal with challenging customer situations.
What skills and experience we are looking for:
Hold a relevant professional qualification, e.g. CIH Level 3 Certificate in Housing Practice or Supporting vulnerable customers (desirable)
Have an understanding of safeguarding customers and those with vulnerabilities
Experience of working with specialist support groups, including mental health, domestic
violence and victims of anti-social behaviour and crime
Ability to work under pressure, effectively and on own initiative
Ability to provide a good problem solving approach whilst striving for value for money
Ability to handle sensitive enquiries and difficult conversations with diplomacy.
Ability to provide support to vulnerable customers, victims of crime, and anti-social behaviour
Ability to promote this service with external partners and our communities
UK Driving Licence and access to your own vehicle for business use
We can offer you
The flexibility of hybrid working plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days) per annum, bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our
HPG Benefits page for more information.
About us
As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.
Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.
Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Monday 10th June 2024 - interviews will take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
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