Job Reference:
443b
Application deadline:
18/10/2024
Job Description
Job Title:
Level 2 IT Service Delivery Engineer
Salary:
£16,000 per annum
Location:
On site with base in Stafford
Hours:
18.5 hours per week, permanent
We currently have a great opportunity for a
Level 2 IT Service Delivery Engineer to join our in-house IT team to work on a part-time, permanent basis. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The Role
As a Level 2 IT Service Delivery Engineer, you will provide IT Service Delivery support across the Group with a strong focus on end user device management. You will offer full life cycle support of end user computing devices across HPG and on site-support of IT equipment as required.
In addition, working within a managed services environment, you will be responsible for completing service support /delivery tasks which fall outside of our suppliers responsibility or which require specific on-site assistance.
Skills and experience required:
ITIL V5 foundation (desirable)
Significant experience in an IT support role
Good understanding of IT Systems including Microsoft Office 365
Previous experience of using an MDM solution (desirable)
Ability to use Excel
Excellent customer services / stakeholder management skills
Excellent verbal and written communication skills
Highly organised and process focussed
Team player, committed to achieving shared team goals
UK Driving Licence and access to own vehicle for business use
What we can offer you
We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our
HPG Benefits page for more information.
About us
As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.
Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.
Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.
The boards of Housing Plus Group and The Wrekin Housing Group have decided to take the next steps towards a formal merger. The formal merger is expected to take place in January 2025 when all the legal and regulatory requirements have been completed, at which time The Wrekin Housing Group will become part of the new Housing Plus Group.
Find out more on our
merger update page.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Friday 18th October 2024 - Interviews may take place throughout the advert
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
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