Job Reference:
560
Application deadline:
24/01/2025
Job Description
Job Title:
Neighbourhood Officer
Salary:
£34,006.92 per annum
Location:
Stafford (hybrid)
Hours:
37 hours per week, permanent
We currently have an exciting opportunity for a
Neighbourhood Officer to join our successful in-house Homes Plus Neighbourhoods Team on a full time, permanent basis.
The role
As a Neighbourhood Officer, you will be responsible for the provision of an effective, efficient and customer focussed neighbourhood management service whilst proactively providing a focused “risk based” tenancy management service.
You will also be responsible for performance standards and ensure targets are achieved in relation to anti-social behaviour, safeguarding, transfer inspections, tenancy management and estate management and to monitor and report on that performance.
What skills and experience we are looking for:
Experience and knowledge of housing legislation and best practice regarding Estate Management, Grounds Maintenance and/or Fire Risk Assessments/Block Inspections issues
Experience of working with internal and external partners to resolve complex issues
Ability to think ahead and be pro-active on behalf of customers and the organisation
Experience of working with vulnerable customers, victims of environmental crime and anti-social behaviour
Ability to generate own ideas and develop others ideas
Proactive approach to customer services
Ability to tackle difficult situations with confidence and negotiate to reach a good solution
Ability to work under pressure effectively and on own initiative whilst prioritising workload with excellent time management skills
Ability to write logically, concisely and persuasively
Current valid driving license and use of own vehicle
We can offer you
We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We also deliver regulated care services to help people live independently.
Our dedicated and diverse colleagues are critical to our success. We value our people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. It is important that we offer opportunities to inspire our people to help us to make a positive difference to our customers’ homes, lives and communities.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Friday 24th January 2025 - interviews may take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
