Job Reference:
563
Application deadline:
31/01/2025
Job Description
Job Title:
Customer Liaison Officer
Salary:
£26,990 per annum
Location:
Stafford (with hybrid working)
Hours:
37 hours per week, permanent
We currently have an exciting opportunity for a
Customer Liaison Officer to join our successful in-house Homes Plus Client Services Team on a full time, permanent basis.
The role
As a Customer Liaison Officer within our Client Services Planned Improvements Team. Your role will focus on managing the customer experience during investment programme works, ensuring smooth communication and high satisfaction before, during, and after projects.
You'll coordinate on-site liaison, provide timely updates using our IT systems, and collaborate with internal teams and external stakeholders. Key tasks include arranging customer appointments, addressing queries, and supporting the distribution of updates and reports. Your contributions will play a vital role in delivering high-quality services aligned with our policies and standards.
What skills and experience we are looking for:
GCSE's in Maths and English
Experience of working in a team environment
Experience of working on Investment Programme Projects
Excellent communication skills and ability to handle difficult conversations with diplomacy
Strong attention to detail
Effective problem solver with ability to seek support when needed
Good organisational skills
Able to work effectively under pressure and organise work to meet deadlines.
Understanding the provision of good customer care to internal and external customers.
The ability to establish, develop and maintain effective working relationships with internal and external stakeholders.
Self-motivated and willing to learn
Current valid driving licence and access to
We can offer you
We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We also deliver regulated care services to help people live independently.
Our dedicated and diverse colleagues are critical to our success. We value our people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. It is important that we offer opportunities to inspire our people to help us to make a positive difference to our customers’ homes, lives and communities.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Friday 31st January 2025 - interviews may take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
