Job Reference:
642
Application deadline:
19/05/2025
Job Description
Job Title:
Senior Customer Services Officer
Salary:
£28,901.61 per annum
Location:
Stafford (with hybrid working)
Hours:
37 hours per week, permanent
We currently have an exciting opportunity for a
Senior Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The role
The Senior Customer Services Officer will assist the Team Leader with the daily management of the Customer Services Team, providing support to staff on operational issues. The role involves delivering an efficient, effective, and high-quality service to customers through various communication platforms. Additionally, the role includes helping the Team Leader identify barriers and areas for improvement to aid Customer Service Officers in resolving customer enquiries..
What skills and experience we are looking for:
Experience of working within a demanding Customer Service Team
Experience of supporting and training peers
Basic technical knowledge of housing and repairs
Experience of call handling
Good IT skills, including Word and Excel, with the aptitude to learn more.
Clear and concise verbal and written communication.
A problem-solving mindset.
Ability to handle sensitive enquiries and difficult conversations with diplomacy.
Ability to work with staff from other departments and negotiate on effective ways of working to provide the best solution for a customer
Ability to moticvate and influence peers
We can offer you
The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Monday 19th May 2025