Job Reference:
737
Application deadline:
03/10/2025
Job Description
Job Title:
Lettings Officer (Retirement Living)
Salary:
£28,901.61 per annum (plus Essential Car User Allowance)
Location:
Stafford with hybrid working
Hours:
37 hours per week, fixed term contract for up to 12 months, secondment opportunity.
We’re looking for temporary
Lettings Officer to join us in Stafford for up to 12 months. This is a great opportunity for anyone with a customer service background looking for a new challenge and play a key role in managing our Retirement Living housing applications and lettings approach.
What you’ll be doing
As a Lettings Officer, you will:
Provide excellent customer service to applicants, tenants, and stakeholders, offering clear advice and guidance on housing options.
Advertise available retirement living properties, ensuring all details are clear, accurate, and in line with local connection requirements.
Ensure compliance with CORE data requirements and housing legislation.
Work collaboratively with colleagues to keep systems up to date and contribute to continuous improvement in processes.
We’re looking for someone who has:
Strong organisational skills and the ability to prioritise workloads effectively.
Excellent communication and interpersonal skills, with a customer-focused approach.
Attention to detail when handling sensitive data and producing reports.
Confidence working both independently and as part of a team.
A full UK driving licence and access to a vehicle (as travel across our Group properties will be required).
We can offer you
A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Friday 3rd October 2025 - interviews to commence week of 13th October 2025
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
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