Vacancy Details

Neighbourhood Officer
Job Reference: REF00133
Application deadline: 16/08/2021

Job Description

Careers at Housing Plus Group


Neighbourhood Officer
Staffordshire (Travel required)
Fixed term contract for up to 12 months
37 hours per week
£30,528.32 (Plus Essential Car Allowance)



There’s never been a better time to join our award-winning business!

Housing Plus Group is one of the largest affordable housing providers in the area. We are a leading provider of quality, affordable homes, an investor in communities across Staffordshire and Shropshire and a dependable supplier of services that customers can trust.

We are committed to making a positive difference to the homes, lives and communities we serve and we currently have an exciting opportunity for a Neighbourhood Officer to join the members of our in-house Neighbourhood Team.

You will be responsible for the provision of an effective, efficient and customer focussed neighbourhood management service across three landlords in Staffordshire and Shropshire.

You will ensure that performance standards and targets are achieved in relation to Tenancy and estate management, anti-social behaviour, safeguarding and to monitor and report on that performance.

You will be required to work across our Group offices within Stafford and Shropshire, therefore you will need a Full UK driving licence and access to your own vehicle to use for work purposes.

Job requirements…


  • To identify and manage low level breaches of tenancy (including allegations of anti-social behaviour) promptly and efficiently and provide advice and guidance to tenants to ensure they maintain their tenancy in accordance with the tenancy agreement.

  • To liaise with the Community Safety team to prevent low and medium cases escalating to high risk

  • To work closely with local Councils, Police, support services and other external agencies to improve multi-agency working and effectively manage Anti-Social Behaviour, Safeguarding, Tenancy Management and Estate Management cases/issues

  • To be proactive in identifying vulnerable groups or individuals and work with other agencies to provide appropriate support in order to maintain tenancies and reduce tenancy failure



  • What we're looking for…


    • Experience and knowledge of housing legislation and best practice regarding Estate Management, Grounds Maintenance and/or Fire Risk Assessments/Block Inspections issues

    • Ability to think ahead and be pro-active on behalf of customers and the organisation

    • Commitment to customer care

    • Builds strong relationships through excellent communication skills with external agencies and working closely with the police.

    • Someone who can build internal and external relationships very quickly as you will be working with three Neighbourhood teams.

    • This post involves Hybrid working and will involve periods of working from home. Therefore the successful applicant needs to be resilient, organised, adaptable to change and excellent delegation skills.

    • This role will be subject to an Enhanced DBS check

      As a leading local employer, we offer:

      • A competitive salary of £30,528.32 per annum

      • The option to join our contributory pension scheme.

      • 25 days’ holiday, increasing with each year of service
      • Bank holidays

      • A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.


      We also offer a benefits package, that includes:


      • Access to a dedicated Employee Assistance Programme, offering confidential advice and support services that include financial and legal assistance, telephone, and face-to-face counselling and second medial opinion and treatment sourcing facilities.

      • Access to an employee perks package, offering savings on every day online and in-store purchases.

      • Eye care vouchers



      Please include a covering letter and a copy of your CV with the application

      Closing date for applications: 16th August 2021

      Please note, we may close this vacancy early if a successful offer is made. We will be interviewing throughout the advert.


      We are always happy to talk about flexible working opportunities. Our CLARITY values are a fundamental part of our culture; underpinning everything that we do and all that we are. We’re looking for dedicated people to join our HPG family, who will take the values beyond words and live them every day to ensure our customers receive outstanding services and support.

      Find out why now is a great time to join us as one of the areas leading employers.




      Making a positive difference
      Homes, lives and communities


      Housing Plus Group family

      Vacancy Documents

      Document Title File
      Neighbourhood Officer JP 25.06.21.doc Neighbourhood Officer JP 25.06.21.doc
      HPG Advice for virtual interviews.pdf HPG Advice for virtual interviews.pdf