Job Reference:
REF00140
Application deadline:
16/08/2021
Job Description
Customer Call Advisor
Stafford
Permanent
£10.73 per hour
Days and afternoons (6.00am - 2.30pm & 2.00pm - 10.30pm) 5 days on and 3 days off
We are also offering bank contracts if you require more flexible hours. For more details, please contact the careers team (please see contact details at the bottom of the advert)
Care Plus is an award-winning, leading provider of care and support in South Staffordshire and Shropshire. We offer a range of services to help our customers to live their best lives, safely and independently.
We offer rewarding roles that come with excellent training and opportunities for personal development and we currently have an exciting opportunity for
YOU to join the members of our
Telecare team. Your role will involve
receiving and responding to emergency and life critical calls through a call handling system, providing 24 hours a day, 365 days a year cover in accordance with the TSA Quality Standards Framework (QSF) and to provide an out of hours housing repairs service for our Stafford and Rural customers and other corporate customers.
As part of our
Telecare team, we want you to have:
- Experience of working under pressure and to deadlines
- Experience of delivering excellent customer service in a telephony environment
- Knowledge and understanding of the needs of older people and vulnerable adults in the community
- Proficiency in the use of customer databases, with MS Office computer skills
- Effective communication skills
- Good problem-solving skills, with ability to use initiative effectively
- Good administration and organisational skills
- Ability to prioritise work and emergency calls
- Full UK licence and access to your own vehicle for work purposes
If this sounds like you, we want to hear from you!
A Basic DBS check is required for this role
As a leading local employer, we offer:
- 30 days holiday each year, including bank holidays (pro-rata for part time staff)
- The option to join our contributory pension scheme
- Career progression within a sector-leading business
- A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.
We also offer a benefits package, that includes: