Job Reference:
REF00163
Application deadline:
03/09/2021
Job Description
Customer Services Officer
Stafford
Permanent,
£21,113.82 (increasing to £22,922.32 after 6 months, subject to successfully passing probation)
Salary is pro rata for part time hours
There’s never been a better time to join our award-winning business!
We are recruiting for a part time position (18.5 hours per week) and full time postitions are also available
Housing Plus Group is one of the largest affordable housing providers in the area. We are a leading provider of quality, affordable homes, an investor in communities across Staffordshire and Shropshire and a dependable supplier of services that customers can trust.
We are committed to making a positive difference to the homes, lives and communities we serve and we currently have an exciting opportunity for Customer Services Officers to join the members of our in-house Customer Service team.
You will provide an efficient and high quality service to customers at Severnside Housing Association and Stafford and Rural Homes.
As part of our team, we want you to have:
- Previous experience with volume call handling within a high pressure customer service environment
- Strong I.T skills including Microsoft Word and Excel
- A good problem solver with an excellent telephone manner
- A strong communicator, you will be clear and concise and will have the ability to handle difficult customers
- Flexible approach, you will work well to meet deadlines and achieve targets and be able to work under pressure
If this sounds like you, we want to hear from you!
As a leading local employer, we offer:
- The option to join our contributory pension scheme
- 25 days’ holiday, increasing with each year of service + bank holidays
- Career progression within a sector-leading business
- A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.
We also offer a benefits package, that includes:
- Access to a dedicated employee support service, offering a range of mental health, physical care and financial wellbeing support services.
- Eye care vouchers
- Cycle to work scheme
- Free annual flu vaccinations
- Long service and retirement awards
Please include a CV and covering letter with your application
Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.
Closing date for applications: 3rd September 2021
Interviews will take place throughout the advert
Find out why now is a great time to join us as one of the areas leading employers.
We are always happy to talk about flexible working opportunities. Our CLARITY values are a fundamental part of our culture; underpinning everything that we do and all that we are. We’re looking for dedicated people to join our HPG family, who will take the values beyond words and live them every day to ensure our customers receive outstanding services and support.
Making a positive difference
Homes, lives and communities
