Vacancy Details

Customer Call Advisor (Nights)
Job Reference: REF00331
Application deadline: 17/01/2022

Job Description

Careers at Housing Plus Group


Customer Call Advisor
Stafford
Permanent, Nights
£10.75 per hour



Care Plus is an award-winning, leading provider of care and support in South Staffordshire and Shropshire. We offer a range of services to help our customers to live their best lives, safely and independently.


We offer rewarding roles that come with excellent training and opportunities for personal development and we currently have an exciting opportunity for a Customer Call Advisor to join the members of our Telecare team.

Your role will involve receiving and responding to emergency and life critical calls through a call handling system, providing 24 hours a day, 365 days a year cover in accordance with the TSA Quality Standards Framework (QSF) and to provide an out of hours housing repairs service for our Stafford and Rural customers and other corporate customers.

We have a vacancy for someone to join our team working 5 nights on and 5 nights off - 10pm - 8am

As part of our team, we want you to have:

  • Experience of working under pressure and to deadlines

  • Experience of delivering excellent customer service in a telephony environment

  • Knowledge and understanding of the needs of older people and vulnerable adults in the community

  • Proficiency in the use of customer databases, with MS Office computer skills

  • Effective communication skills

  • Good problem-solving skills, with ability to use initiative effectively

  • Good administration and organisational skills

  • Ability to prioritise work and emergency calls

  • Full UK licence and access to your own vehicle for work purposes

If this sounds like you, we want to hear from you!

A Basic DBS check is required for this role

As a leading local employer, we offer:

  • 33 days holiday each year (pro-rata for part time staff)

  • The option to join our contributory pension scheme

  • Career progression within a sector-leading business

  • A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.


We also offer a benefits package, that includes:

  • Access to a dedicated Employee Healthcare Portal, offering a range of mental health, physical care and financial wellbeing support services.

  • Eye care vouchers

  • A cycle to work scheme

  • Free annual flu vaccinations

  • Long service and retirement awards


  • Please ensure you have included a covering letter with your application

    Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.

    We are committed to growing our Care Plus service in Staffordshire and Shropshire, delivering care and support that will enable older people to continue living independently, in their own homes.

    We are always happy to talk about flexible working opportunities. Our CLARITY values are a fundamental part of our culture; underpinning everything that we do and all that we are. We’re looking for dedicated people to join our HPG family, who will take the values beyond words and live them every day to ensure our customers receive outstanding services and support.

    Find out why now is a great time to join us as one of the areas leading employers.





    Making a positive difference


    Homes, lives and communities


    Housing Plus Group family


    Vacancy Documents

    Document Title File
    Customer Call Advisor JP 22.09.21.doc Customer Call Advisor JP 22.09.21.doc
    HPG Advice for virtual interviews.pdf HPG Advice for virtual interviews.pdf