Vacancy Details

Income Assistant
Job Reference: REF00345
Application deadline: 17/02/2022

Job Description

Careers at Housing Plus Group


Income Assistant

Stafford (Hybrid working)
Fixed term contract until 1st November 2022
37 hours per week
£25,312.46

Closing date: 17th February 2022
Start date: Immediate
Interviews will take place throughout the advert


The Income Assistants role is to proactively engage customers at the beginning of their tenancy, to support them to make payments in a way that reflects the customers circumstances from Benefit claims to setting up Direct Debit payments. Income Assistants play a critical role in supporting the wider Income Team to functions effectively and efficiently. Organisational skills are required to be successful in this role. The ability to respond to conflicting priorities in a timely manner is an essential requirement for this position.

Your role will involve:

  • To be responsible for the provision of effective, support and assistance to the Income team. This includes the Income Manager, Income Team Leader and Income Officers. To maximise the income collected by the Association through close monitoring of payments and by following Association policy and procedures.

  • To be responsible for managing the recovery of former tenant arrears to ensure that the Association maximises its income and minimises bad debts and write-offs

  • To effectively administer and be responsible for Housing Benefit Overpayments

  • To effectively advise and support customers to make Universal Credit claims.

  • Early intervention to sustain tenancies through payment arrangements and customer engagement.

  • Liaising with the County Courts and processing legal claims through the PCOL system ( Possession Claims On-line)

  • Office working remains an essential part of this post. ( on a rota basis )



    • As part of our Income team, we want you to have:

      • Experience and knowledge of housing legislation and best practice regarding Income and court processes.

      • Experience of working with internal and external partners to resolve complex issues

      • The ability to think ahead and be pro-active on behalf of customers and the organisation

      • Commitment to customer care

      • Current valid driving license and use of own vehicle

      • Has the ability to think ahead and be pro-active on behalf of customers and the organisation



      This role will be subject to a Standard DBS check

      As a leading local employer, we offer a competitive salary of £25,312.46 plus,

      • The option to join our contributory pension scheme.

      • 25 days’ holiday, increasing with each year of service bank holidays.

      • Career progression within a sector-leading business

      • A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.

      • Access to a dedicated Employee Healthcare Portal, offering confidential advice and support services that include financial and legal assistance, telephone, and face-to-face counselling and second medial opinion and treatment sourcing facilities.

      • Access to an employee perks package, offering savings on every day online and in-store purchases.

      • Eye care vouchers

      • Free annual flu vaccinations

      • Long service and retirement awards

      • Cycle to work scheme



      Please ensure you have included a covering letter with your application

      Please note, we may close this vacancy early subject to a successful offer being made

      We are always happy to talk about flexible working opportunities. Our CLARITY values are a fundamental part of our culture; underpinning everything that we do and all that we are. We’re looking for dedicated people to join our HPG family, who will take the values beyond words and live them every day to ensure our customers receive outstanding services and support.

      Find out why now is a great time to join us as one of the areas leading employers.





      Making a positive difference


      Homes, lives and communities


      Housing Plus Group family

      Vacancy Documents

      Document Title File
      HPG Advice for virtual interviews.pdf HPG Advice for virtual interviews.pdf
      Income Assistant JP 26.11.21.doc Income Assistant JP 26.11.21.doc